Engagence

Manage your Engagence business account from the chat. Engagence is a customer-engagement platform for service businesses: it answers customers on WhatsApp, Instagram, voice and web chat, books appointments and runs follow-ups and campaigns. With it you can look up contacts and conversations; check and manage your calendar, services and staff; write WhatsApp message templates and send them for approval; build automations and switch them on; prepare campaigns; read your credit usage; set your AI's role, persona and knowledge; and test how your AI would answer a customer before it goes live. A change that needs your approval is proposed first, for you to confirm in the chat, and can be undone afterwards. You need an Engagence account to use it.