Overview
KChat is an AI-powered customer engagement platform by Kasookoo that helps businesses automate and personalise how they interact with customers across voice, chat, and WhatsApp. It is built for companies that want to handle customer queries, upsell, and re-engage customers without scaling a large support team. The platform sits on top of Kasookoo's cloud communications infrastructure, which is designed for businesses operating across Africa and emerging markets. KChat extends that reach by bringing AI automation to the customer-facing layer, handling inbound queries intelligently and helping teams stay responsive at any scale. It is particularly well suited to businesses looking for an omnichannel solution that works across digital and voice channels in markets where WhatsApp is the primary customer communication tool.
