Communication

Pylon

by Pylon Labs Inc.

Overview

Access Pylon's customer support platform directly from Claude to search, manage, and resolve customer issues. Stay on top of your support queue while connecting Claude's insights to real customer conversations.

Tools

create_issue

ChatGPT

Create a new issue/ticket in Pylon. Requires an organization ID, account ID, title, and body HTML. Optionally specify requester, priority, assignee, team, and tags.

get_account

ChatGPT

Get full details for a Pylon customer account. Pass either the account ID (UUID) or external ID. Returns account details including name, domain, owner, tags, custom fields, and linked channels.

get_contact

ChatGPT

Get full details for a Pylon contact (customer). Pass the contact ID (UUID). Returns contact details including name, email, account, and custom fields.

get_issue

ChatGPT

Get full details for a Pylon support issue/ticket. Pass either the issue ID (UUID) or issue number. Returns title, body, state, metadata, custom fields, and nested account/assignee/requester info.

get_issue_messages

ChatGPT

Get the full message history for a Pylon issue. Pass either the issue ID (UUID) or issue number. Returns all messages in chronological order with author info.

get_user

ChatGPT

Get full details for a Pylon user (team member). Pass the user ID (UUID). Returns user details including name, email, role, and teams.

search_accounts

ChatGPT

Search for customer accounts in Pylon. Returns a lightweight summary of accounts matching the specified filters. To get full account details including custom fields, external IDs, and linked channels, use the account resource: account://{accountId}

search_issues

ChatGPT

Search for issues/tickets in Pylon. Returns a lightweight summary of issues matching the specified filters. To get full issue details including body, custom fields, and nested account/assignee/requester info, use the issue resource: issue://{issueId}

update_account

ChatGPT

Update an existing customer account in Pylon. You can update the name, owner, and tags. Use the account resource (account://{accountId}) to get full account details before updating.

update_issue

ChatGPT

Update an existing issue/ticket in Pylon. You can update the state, assignee, team, and tags. Use the issue resource (issue://{issueId}) to get full issue details before updating.

create_issue

Claude

get_account

Claude

get_contact

Claude

get_issue

Claude

get_issue_messages

Claude

get_user

Claude

search_accounts

Claude

search_issues

Claude

update_account

Claude

update_issue

Claude

App Stats

Tools

Prompts

Feb 20, 2026

First seen

ChatGPT, Claude

Platforms