customer_refund_request_extractor
ChatGPTUse this tool only for deterministic extraction from an existing customer refund message. The tool returns order ID, product name, refund reason, customer request, urgency label, missing fields, source text, and errors. Do not use this tool for refund approval decisions. Do not use this tool for writing customer replies. Do not use this tool for order updates or refund processing. Do not use this tool for customer service advice, internal notes, or next-step recommendations. If the user asks for any action, judgment, reply writing, or order modification, the tool is out of scope.
