assistant_manual
ChatGPTStep-by-step procedure manuals for the assistant to execute — controlled checklists (e.g. an event pre-sale check) that name the tools to call, the evidence to gather and the verdicts to report. When the user asks you to check, verify, audit or get something ready, load the matching manual FIRST and follow it exactly — never improvise a partial check from memory. Call without a section for the index. Manuals: event-presale-check — Event pre-sale check; index — Assistant manuals — controlled procedures
backoffice_guide
ChatGPTReturns merchant-facing documentation for one area of the SimpleTicket backoffice or ticket shop: where pages, buttons and settings are, what they do, and why something may be missing or disabled. Use for how-to and where-is questions. Call without a section for the index. IMPORTANT: this manual is a summary, not the whole truth — the platform blog (list_blogs for the index — the usual starting point, get_blog for the article, search_blogs for a keyword match) covers subjects beyond it and holds the extended explanation for many it does cover; never answer "not covered"/"not possible" — or settle for a thin answer — without searching there first. When the exact feature is missing or locked, check the workarounds/ sections (known reroutes from the asked-for feature to the platform's standard route) and adjacent sections for a workaround to the same goal before concluding. The manual/ sections hold step-by-step procedure checklists written for the assistant — for check/verify/audit requests use the assistant_manual tool, which serves the same files. Section results may carry related_blogs for this reason. Sections: backoffice — Backoffice — layout, sign-in & menu; backoffice/billing — Billing — SimpleTicket invoices to you (not ticket-revenue payouts); backoffice/dashboard — Dashboard & onboarding wizard; backoffice/engagement — Engagement modules; backoffice/engagement/ambassador — Ambassador; backoffice/engagement/blog — Blog; backoffice/engagement/discount-codes — Discount codes (voucher codes); backoffice/engagement/festival-giftcard — Festival Gift Card (Festivalcadeau); backoffice/engagement/guestlist — Guestlist; backoffice/engagement/support-questions — Support questions; backoffice/engagement/webhooks — Webhooks; backoffice/engagement/webhooks-setup — Webhooks — connecting a third-party provider; backoffice/events — Events — overview & creating events; backoffice/events/event-page — Event page — /event/<event> anatomy; backoffice/events/forms-and-extras — Event forms & extras — custom questions, templates, passe-partout, free & batch tickets; backoffice/events/insights — Event insights — statistics, transactions & exports; backoffice/events/products — Ticket products (event page); backoffice/events/sales-channels — Sales channels & ticket shop presence (event page); backoffice/events/settings — Event settings — details, person info & ticket personalisation, refunds, queue, seats.io; backoffice/mail — Emails (mail templates); backoffice/mail/excel-import — Excel import (mail list recipients); backoffice/mail/lists — Mail lists (scheduled bulk mailings); backoffice/onsite — Door & scanning (onsite tools); backoffice/profile — My Profile — account details, language, password & 2FA; backoffice/reports — Reports — VAT cost reporting & compare events; backoffice/settings — Settings — company, billing details, users & platform options; backoffice/settings/ai-assistants — Settings — AI assistants; backoffice/settings/appearance — Settings — Appearance: default ticket shop & ticket design; backoffice/settings/payments — Settings — Payment profiles; backoffice/settings/users — Settings — User Management; backoffice/statuses — Statuses — order, ticket, scan, event & invoice states explained; backoffice/transactions — Transactions — orders, refunds, tickets & the sales monitor; index — SimpleTicket backoffice, shop & scanner guide; manual — Assistant manuals — controlled procedures; manual/event-presale-check — Event pre-sale check; scan-app — Scanner app (SimpleTicket Scanner); scan-app/login — Scanner app — logging in; scan-app/scanning — Scanner app — configuring & scanning; shop — Ticket shop — what the customer sees; shop/order-flow — Shop order flow — from ticket selection to ticket download; workarounds — Workarounds & better approaches — "I want X" → "the platform's way is Y"; workarounds/communication — Communication workarounds — reaching buyers & visitors another way; workarounds/events — Event workarounds — when the event page can't do what they ask; workarounds/tickets — Ticket workarounds — when the order ca…
current_month_invoice
ChatGPTThe running (unbilled) invoice items for the current period — what the merchant will be invoiced for.
dashboard_sales_chart
ChatGPTThe dashboard events-overview chart: tickets sold per event over time, bucketed per day/week/month like the backoffice.
dashboard_summary
ChatGPTThe merchant dashboard headline numbers for the current month: orders, unique buyers, bounced e-mails, tickets sold per channel, open invoices and event counts.
entrance_inflow_chart
ChatGPTScan inflow over time for an event: scans bucketed per N minutes (company-local) — the wallboard chart as structured data.
entrance_stats
ChatGPTEntrance statistics for an event: scans and unique tickets per scan type plus sold/entered totals per product — the entrance manager numbers.
event_financial_summary
ChatGPTFinancial summary for an event: turnover, payment fees, refunds and donations per channel, and per-product totals.
event_metadata
ChatGPTTransaction metadata statistics for an event: per key the distinct values and their counts — the metadata chart as structured data.
event_noshow
ChatGPTPost-event no-show report: tickets sold vs tickets actually scanned in, per ticket product.
event_sales_breakdown
ChatGPTSales breakdown for an event by one dimension: channel, city, province, country, language, gender, payment_method or age — the backoffice pie/bar charts as structured data.
event_sales_chart
ChatGPTTickets sold over time per ticket product, bucketed per day/week/month — the event sale statistics chart as structured data.
event_sales_summary
ChatGPTSales totals for an event: tickets sold/reserved/available and turnover per product, plus payment fees, refunds and donations. Turnover is ticket revenue only (sold row price × quantity) — the backoffice Totals card folds web payment fees into its online turnover, so add payment_fees_cents when comparing to it.
event_scan_stats
ChatGPTScan statistics for an event: scan count and unique tickets per scan type and per ticket product. Unique counts are per scan type — a ticket scanned under multiple types counts once in each.
get_ambassador
ChatGPTA single ambassador with goals and tasks.
get_blog
ChatGPTA single blog article with full content; covers articles published to the backoffice or company portal. The returned title/intro/content are in content_language (the article's default_language by default).
get_event
ChatGPTFull event record: settings, dates, features (timeslots, tokens, access codes, seats.io, tracking ids), location and state. Includes backoffice/shop links.
get_event_product
ChatGPTA single ticket product with its pricing rows and sold/turnover/reserved totals. The pricing rows are the optional price-breakdown lines — an empty list is normal; price_cents is the actual shop price.
get_festival_giftcard
ChatGPTFestival giftcard status: whether the merchant participates and which merchants accept it.
get_guestlist
ChatGPTA single guestlist with check-in stats and guests (paginated, filterable by invite status/origin).
get_invoice
ChatGPTA single invoice with its line rows and sent e-mail log entries.
get_mail
ChatGPTA single mail template with its per-language contents, linked mail type and relations.
get_mail_list
ChatGPTA single mail list with its sources.
get_merchant_profile
ChatGPTThe merchant's own account/profile record: business details, invoicing details, enabled modules, rates and settings. Credentials are masked.
get_merchant_user
ChatGPTA single backoffice user account by its public id.
get_mollie_payment
ChatGPTLive readout of the Mollie payment behind a transaction — a fresh Mollie API call (the data the backoffice "PSP Transaction Details" dialog shows): status, amounts, method details, refunds and chargebacks. Errors for free orders and non-Mollie payment profiles.
get_payment_profile
ChatGPTA single payment profile by its public id, including PSP folder info, currency and provider_methods — the methods enabled at the provider, fetched live (Mollie only). PSP credentials are masked.
get_shop_settings
ChatGPTShop/template settings: merchant-level defaults plus the per-event shop template when event_id is given.
get_ticket
ChatGPTA single ticket by its public id (or barcode + transaction_id) with its scan log.
get_transaction
ChatGPTFull transaction detail: buyer, amounts, status, ordered products, tickets, status log, metadata, discount-code and timeslot usage, custom-question answers.
get_webhook
ChatGPTA single webhook with the events it is enabled for. Credentials are masked.
list_access_codes
ChatGPTAccess codes of an event (with batch grouping and used flags).
list_ambassadors
ChatGPTThe merchant's ambassadors (promoters). PIN codes are masked.
list_blogs
ChatGPTThe compact index of every platform blog article (news, tips, how-tos) published to the backoffice or company portal — id, title, languages, category and intro per article. The starting point for blog lookups: one call shows what exists — open the promising articles with get_blog; fall back to search_blogs only for a keyword match the index does not surface (it can also match the article bodies).
list_custom_questions
ChatGPTCustom questions configured on an event: question, answer type, answer options, per-ticket/required flags and the products they apply to.
list_discount_codes
ChatGPTDiscount codes of an event with active window, limits, percentage/fixed value, batch grouping and per-product enablement.
list_email_bounces
ChatGPTTransactions whose confirmation e-mail bounced.
list_event_categories
ChatGPTTicket product categories of an event (sorting/hidden flags).
list_event_mails
ChatGPTMail templates related to an event (the mails sent for this event).
list_event_products
ChatGPTTicket products of an event with price, stock, sales-window and channel settings plus sold counts.
list_event_templates
ChatGPTThe merchant's saved event templates (reusable event settings) — id, name and which sections each snapshot holds.
list_events
ChatGPTLists events ordered by start date — the merchant's, or all events in the company for management identities without merchant_id. Each event includes its public id and backoffice/shop links.
list_external_tickets
ChatGPTExternal/imported tickets of an event.
list_faqs
ChatGPTContact-center FAQ entries shown in the backoffice.
list_guestlists
ChatGPTThe merchant's guestlists.
list_invoices
ChatGPTInvoices of the merchant, newest first. Filterable by status and invoice year.
list_languages
ChatGPTThe site's active content languages — the values a language arg accepts. Content is stored per language and falls back to its default language when a translation is missing.
list_mail_lists
ChatGPTThe merchant's mail lists (campaigns) with recipient/sent counts and schedule.
list_mail_logs
ChatGPTThe mail send log: sent mails with recipient, subject, success flag and open tracking.
list_mail_recipients
ChatGPTRecipients of a mail list, paginated, filterable by status and search term.
list_mail_types
ChatGPTMail types (transactional mail kinds). Without mail_type_id: the compact list (code, name, active). With mail_type_id: that type's per-language default templates and context keys.
list_mail_unsubscribes
ChatGPTE-mail addresses unsubscribed from the merchant's mails.
list_mails
ChatGPTThe merchant's mail templates.
list_merchant_users
ChatGPTBackoffice user accounts of the merchant with their access rights and status (passwords and 2FA keys are never returned).
list_open_invoices
ChatGPTOpen (unpaid) invoices of the merchant — or of the whole company for management identities without merchant_id.
list_passepartouts
ChatGPTPasse-partout (multi-entry reset) rules configured on an event.
list_payment_profiles
ChatGPTPayment profiles of the merchant: PSP, currency and provider_methods — the methods enabled at the provider, fetched live (Mollie only, null for other providers or on lookup failure). PSP credentials are masked.
list_pos_sessions
ChatGPTPOS (point-of-sale) terminal sessions of the merchant.
list_preregistrations
ChatGPTPre-registrations of an event with contact details and linked transactions.
list_recent_transactions
ChatGPTThe most recent transactions of the merchant (all events), newest first.
list_scanner_users
ChatGPTBackoffice users with entrance-manager (scanner) rights, plus the scanner ids seen in the scan log.
list_service_messages
ChatGPTPlatform service messages and actual info shown on the dashboard.
list_support_questions
ChatGPTSupport/FAQ questions configured on an event.
list_ticket_scans
ChatGPTScan log rows (entrances, exits, bus/combi/parking/token scans) for an event, transaction or barcode.
list_tickets
ChatGPTFiltered, paginated ticket list across the merchant's events.
list_timeslots
ChatGPTTimeslots of an event with capacity, live booked count and active flag, plus the booking rows (capped at 200 — check bookings_total).
list_token_sessions
ChatGPTToken (cashless) sessions configured on an event plus the event token pricing.
list_transaction_batches
ChatGPTTransaction batches of an event (ticket-generation/import batches) with status; optionally the rows of one batch.
list_transactions
ChatGPTFiltered, paginated transaction list. Mirrors the backoffice transaction overview filters.
list_webhook_deliveries
ChatGPTRecent delivery log of one webhook: success/failure per transaction and trigger, attempt counts and HTTP status. Redis-backed and rotating — an identical trigger on the same transaction overwrites the previous entry; success bodies are only kept while extended logging is on.
list_webhooks
ChatGPTConfigured webhooks: triggers, target URLs/methods and payload field selections. API keys and auth values are masked.
report_compare_events
ChatGPTThe compare-events report: ticket sales per event aligned by weeks since first sale — per-week increments and cumulative totals.
report_orders
ChatGPTThe order report: order counts and amounts bucketed as success / refunded / cancelled / failed / pending, filterable by event and period.
report_vat
ChatGPTThe VAT report for a period: per event the turnover split by VAT percentage (incl/excl VAT amounts) plus payment-fee VAT. Money in cents.
search_blogs
ChatGPTSearches platform blog articles (news, tips, how-tos) published to the backoffice or company portal, in all languages — including the extended explanation for topics the backoffice guide only summarizes. Checking the blog is REQUIRED when the guide does not fully cover a subject — do not answer "not possible" or "not documented" without it: start from the list_blogs index and use this keyword match when it surfaces no candidate (include_content also searches the article bodies); translate articles to the merchant language when needed.
search_transactions
ChatGPTThe backoffice quick-search: finds transactions by ticket id (hashid), barcode, transaction code, buyer e-mail or name.
ticket_counts
ChatGPTAggregated ticket counts — no ticket rows. Totals grouped per event and per ticket product (with category), each split by derived status (active, partially_scanned, scanned, blocked, sold, refunded), plus merged per-product/per-category totals across the selection. Use this for every "how many tickets" question instead of paging list_tickets. event_name covers several same-named events in one call; status "valid" counts only still-usable tickets (excludes refunded, resold and blocked).
ticket_statistics
ChatGPTTicket statistics: counts per year/month per sales channel, across all events.
whoami
ChatGPTReturns the merchant account and key label bound to the bearer token, to verify the connection and scoping. Management identities get their staff identity + company instead.
