support_message_classifier
ChatGPTUse this tool when the user provides a customer support message and needs structured classification fields. The tool returns issue type, user request, urgency label, missing fields, source text, and errors. Do not use this tool to reply to the customer, promise a solution, update a ticket system, contact the customer, call external systems, or provide customer service advice. This tool is useful when deterministic structured support-message classification is needed before ticket routing or human review.
