Productivity

Support Ticket Extractor

by Beike Yan

Overview

Support Ticket Extractor extracts structured fields from raw customer support messages. It identifies explicitly stated customer name, customer email, issue summary, product or service, reported problem, requested action, urgency signals, missing fields, and source text. The app is designed for support workflows where unstructured customer messages need to be converted into consistent structured ticket data before review, routing, or downstream processing. It is read-only and stateless. It does not answer customers, draft replies, contact users, create tickets, submit tickets, store data, call external APIs, or make priority decisions.

Tools

extract_support_ticket

ChatGPT

Use this tool when the user provides raw customer support text, a support ticket message, or customer issue text and wants structured ticket fields extracted. The tool extracts only explicitly stated information into fixed fields. Do not use it to reply to customers, resolve tickets, prioritize tickets subjectively, submit tickets, update support systems, or provide support advice.

extract_support_ticket

ChatGPT

Example Prompts

Click any prompt to copy it.

Links

Documentation ↗Privacy Policy ↗

App Stats

Tools

Prompts

ChatGPT

Platforms