UPP Support

By MUJEEBUR RAHMANSAHER

Overview

UPP Support helps production teams, crew, talent, agencies, and administrators use Unified Production Platform. Search reviewed public Help Center articles, get answers with source links, browse help topics, and find the right UPP page. When documentation does not resolve an issue, request a support ticket and receive an email confirmation. The public-help connection does not access private production, payroll, banking, tax, or employment records. Help searches and generated answers record limited analytics to improve documentation. Support tickets send the contact details and message you provide to UPP Support. Do not include sensitive personal information or credentials in questions or support messages.

Tools

ask_upp

ChatGPT

Answer one how-to question about UPP with a synthesized, cited response grounded only in reviewed public Help Center documentation. Records a PII-scrubbed help-query analytics event and consumes the connected app's AI quota. Never uses customer or account data; do not include sensitive personal information. Limited to 20 answers per connected app per day.

create_upp_support_ticket

ChatGPT

Create a real UPP support ticket and send notifications to UPP Support and a confirmation email to the supplied contact. Sent emails cannot be recalled. Use only after reviewed help cannot resolve the issue and the user explicitly requests human support and confirms the contact and message. Requires a replyable email address. Never include SSNs, bank details, passwords, tax forms, or signed contracts.

get_upp_help_article

ChatGPT

Get the full text of one reviewed public UPP Help Center entry by its stable ID or article slug.

get_upp_support_options

ChatGPT

Return safe escalation guidance when reviewed public help is insufficient. This tool does not create or modify a support ticket.

list_upp_help_topics

ChatGPT

List public UPP Help Center categories and modules with active entry counts.

resolve_upp_navigation

ChatGPT

Turn a page name such as "direct deposit", "timesheets" or "help center" into the exact UPP link to open. Deterministic and limited to public and self-service pages; returns the list of known pages instead of guessing.

search_upp_help

ChatGPT

Search reviewed public UPP Help Center guidance and get ranked snippets with links and article identifiers for full-text retrieval. Records a PII-scrubbed help-query analytics event to improve documentation. Never returns customer or account data; do not include sensitive personal information.

Capabilities

Writes

Example Prompts

Click any prompt to copy it.

Links

Documentation Privacy Policy

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