Wordesk

By BIENS LIMITED

Overview

Wordesk is a business reporting assistant for existing Wordesk users. It helps managers and customer support, sales and marketing teams review business performance and prepare daily, weekly or monthly summaries from their company's Wordesk analytics. Ask about conversation volume and human escalation, AI and team response performance, Wordesk-attributed orders and revenue, or campaign and automation results. Compare reporting periods and combine sales, conversations and marketing into a business briefing. A connected Wordesk account is required. Access is limited to the signed-in user's company and existing permissions. The plugin is read-only: it does not send messages, launch campaigns, place orders or change settings. Sales figures cover revenue attributed to Wordesk, not the store's complete order ledger. Product-level sales, inventory, customer lists and individual customer information are outside its scope.

Tools

get_conversation_report

ChatGPT

Customer conversations in a time range: total conversations, AI vs human handling and human escalation rate, top categories and subjects (with share and escalation rate), channels, comparison with the previous period, optional daily breakdown. Pass period (today, yesterday, this_week, last_week, this_month, last_month, last_7_days, last_30_days, this_year, last_year; resolved in the company timezone) or startDate+endDate (inclusive YYYY-MM-DD, max 366 days).

get_conversion_report

ChatGPT

Sales/revenue attributed to Wordesk in a time range (orders, revenue in TL, average order value), revenue per channel, the part from campaigns/automations, and comparison with the previous period (for today: same time yesterday). Use for "how much did we make yesterday", "how is today going". Pass period (today, yesterday, this_week, last_week, this_month, last_month, last_7_days, last_30_days, this_year, last_year; resolved in the company timezone) or startDate+endDate (inclusive YYYY-MM-DD, max 366 days).

get_marketing_performance

ChatGPT

Campaign (WhatsApp, push, email) and automation results with names, sent, delivered, opened/read, open rate, orders, revenue and conversion rate, plus summaries by type and channel for campaign vs automation comparisons. Find items with search (words from the name or message, e.g. "50%") or ids; sort=latest (default) for "my latest campaign" (set type=campaign). Without a period: lifetime results as in the panel. With a period (period (today, yesterday, this_week, last_week, this_month, last_month, last_7_days, last_30_days, this_year, last_year; resolved in the company timezone) or startDate+endDate (inclusive YYYY-MM-DD, max 366 days)): only messages sent in that period and their results.

get_report_context

ChatGPT

Company timezone, current local date/time and currency. Only needed to work out custom date ranges; the other tools resolve period presets themselves.

get_team_performance

ChatGPT

Team and AI agent performance in a time range, as on the dashboard Analytics page: conversations per agent, messages, average first response and resolution times, AI vs human comparison, top categories per agent, busiest hours. Pass period (today, yesterday, this_week, last_week, this_month, last_month, last_7_days, last_30_days, this_year, last_year; resolved in the company timezone) or startDate+endDate (inclusive YYYY-MM-DD, max 366 days).