Overview
CubeCom is an omnichannel AI customer-service inbox for LINE, Messenger, Instagram, WhatsApp and web chat. The CubeCom connector lets Claude work with one CubeCom project you choose when you connect: recent conversations and which customers are waiting for a reply, the full message history of a conversation, customers by name, ID or tag, the knowledge base CubeCom's AI agent uses to answer customers, and AI reply statistics. Where the project has connected Google Search Console or has these features enabled, Claude can also read Google Search performance, daily optimization suggestions and content drafts. The connector is read-only by default. If a project owner or admin also allows changes when connecting, Claude can add, edit or archive knowledge-base entries and apply or dismiss knowledge suggestions. These write tools are annotated as destructive, so Claude asks for approval before each change by default. Every change is logged in CubeCom, and new links, phone numbers or account numbers wait in CubeCom's suggestion inbox until the owner approves them. Ad tools are optional and work only for merchants who have connected their own Meta ad account to the project in CubeCom. If an owner or admin also allows ads when connecting, Claude can read campaign performance and, after a preview and the user's confirmation, pause or resume campaigns or change a campaign's daily budget within daily limits. They cannot create or delete ads. The connector cannot send messages to customers and cannot process payments or move money. Each connection covers one project, lasts at most 90 days, and can be disconnected at any time in CubeCom under Settings > Connect > Connected AI.
