Productivity

eesel

by eesel AI

Overview

Talk to your eesel AI support agent from ChatGPT. eesel connects to a company's helpdesk, docs and past tickets and answers customer questions from them. With this app, ChatGPT can ask your agent questions and get answers from your connected sources, check what is connected and synced, review what the agent has done, list and change its automations, read and edit its instructions, approve or deny actions waiting on a person, and list or upload the files you share with it. Your eesel role decides what ChatGPT can change, and writes follow the approval settings in your eesel workspace. Requires an eesel workspace; sign in with your eesel account.

Tools

activity

ChatGPT

Your agent's activity. action list shows recent runs, read shows one run by its task id.

approvals

ChatGPT

List the actions the agent has prepared and is holding for a person to allow: what each would do, and its approval_id. Only lists; deciding one is decide_approval.

automations

ChatGPT

List your agent's automations: event triggers (pass integration_key, e.g. 'zendesk') or schedules (no arguments). To enable, change, create, run, or delete one, use manage_automations.

billing

ChatGPT

Your plan, usage, and billing details.

chat

ChatGPT

Talk to your eesel agent. The agent answers with the workspace's knowledge and configured personality and can take actions, then returns its reply here. Use it for anything conversational the other tools do not cover, and relay its reply faithfully. Pass task_id to continue a previous conversation. If a job is slow, the reply says it is still working and includes a task_id; call chat again with only that task_id (no message) to collect the finished reply. Asking again instead would start the work over.

decide_approval

ChatGPT

Approve or deny one held action by its approval_id (from approvals). Approving runs the action, in whatever system it targets; denying drops it. Nothing else can release a held action from here, so when a chat reply says something is waiting for approval, this is where it gets unblocked.

edit_instructions

ChatGPT

Change your agent's standing instructions. action replace (find and substitute text), insert (add text at a position), or rewrite (the full new text). To just read them, use instructions.

files

ChatGPT

Your own files: what you've uploaded and what the agent has written for you (reports, drafts, posts). action ls lists them, download fetches their contents. To add a file, use upload_file. Connected sources' content (tickets, articles) is not here; the agent uses it when you ask in chat.

instructions

ChatGPT

View your agent's standing instructions. To change them, use edit_instructions.

integrations

ChatGPT

Read-only view of the tools your agent is wired to. action list shows what's connected (pass id for one integration's detail, or search to find connectable apps); apps lists connectable apps; download_list and download_status show what content can be downloaded into eesel knowledge and how a download is going; api_list and api_verify show custom API access (which outside domains your agent may call). To connect an app or start a download, use manage_integrations.

invite

ChatGPT

Invite a teammate into your workspace by email.

manage_automations

ChatGPT

Change your agent's automations, both event triggers and schedules. action enable, disable, update, create, run, or delete. To just list them, use automations.

manage_integrations

ChatGPT

Change what your agent is wired to. action connect starts connecting an app and execute completes it; download copies a connected source's content into eesel knowledge; api_request asks for custom API access to an outside domain. Everything here adds; nothing deletes. To just look, use integrations.