IrisAgent connects Claude to the Support Analyst, the AI analyst inside IrisAgent's customer support platform. Ask about your support operation in plain language and get answers grounded in the tickets, chats and knowledge IrisAgent has already ingested for your account, with the tickets each answer used. What you can ask: - Volume and trends: "How many billing tickets did we get last week compared with the week before, and what is driving the increase?" - Single tickets: "Summarize ticket 48213 and tell me whether the AI's answer on it was correct." - Accounts: "What did we tell Acme Corp about the outage this month?" - Team performance: "Which agents have the slowest first response time this week?" - Engineering links: "Is there a Jira bug linked to these login complaints?" - The weekly support briefing: AI deflection, escalations, knowledge gaps, AutoQA results and new ticket categories, compared with the previous week. The connector is read only. It cannot change tickets, send replies or publish articles. Each person signs in with their own IrisAgent account, access is scoped to their organization, and admins can see and disconnect every connection from the IrisAgent portal. Requires an IrisAgent account with a connected ticketing system (Zendesk, Salesforce, Freshdesk, Intercom, Jira Service Management and others).
