add_internal_note
ChatGPTLeave an internal note on one conversation for the team. The customer never sees it, and miniDesk's AI does not read it. Use it to record what you found or what should happen next.
Overview
miniDesk is a customer support inbox for live chat, email and web forms. This plugin lets the owner of a miniDesk workspace work that inbox from ChatGPT. What you can do: - See how the queue looks right now: open conversations by status, the oldest wait and the median time to a first reply. - Find the conversations that have waited longest for an answer. - Search conversations by the words customers used, order numbers, names, email addresses or dates, with counts by status and topic. - Read a conversation and look up a customer and their recent conversations. - Search your workspace's reference documents and read one in full. - Have miniDesk write a draft reply for your team to review, or send a reply after you have approved the exact text. - Leave an internal note for your team, or propose a new reference document for an owner to switch on. - See how many open conversations each teammate is assigned. Who it is for: support leads, founders and agents who use miniDesk and want answers about their inbox without opening the dashboard. Limits, on purpose: the plugin works in the one workspace you approve when you connect. It cannot close, assign, merge or delete conversations, and it cannot send anything in bulk: every reply goes to one conversation, after you agree to the text. Internal notes and your team's private notes about customers are never returned. Drafts and proposed documents reach nobody until a person approves them. You need a miniDesk account and must be an owner of the workspace you connect. You can disconnect at any time in Settings → MCP.
Tools
create_draft_reply
ChatGPTWrite a draft reply for a person to review. It reaches nobody until a person sends it, and the result says so. It replaces any draft already waiting on that conversation. Use this rather than reply_ticket when you want miniDesk's own model to compose the answer from the workspace's documents.
get_agent_workload
ChatGPTHow many open conversations each active member is assigned.
get_customer
ChatGPTOne customer: who they are, how long they have been writing in, and their ten most recent conversations. Give their email, or the ticket_id of one of their conversations. The team's private notes about them are never included.
get_support_summary
ChatGPTHow the support queue looks right now: open conversations by status, how long the oldest has been waiting, and the median time to a first reply over the last 30 days (null when too few conversations got one). Always includes as_of.
get_ticket
ChatGPTOne conversation and its public messages. Internal notes are never included.
list_oldest_unanswered
ChatGPTConversations with no reply since the customer's last message, oldest first. Not simply status new: a ticket somebody opened and left is unanswered too.
list_pending_drafts
ChatGPTAI drafts waiting for a person to review, oldest first, on conversations that are still open. Each includes the draft text. A draft reaches nobody until a person sends it from the inbox.
read_document
ChatGPTThe full text of one reference document. Get its document_id by searching first.
reply_ticket
ChatGPTSend a reply to the customer, in your own words. This reaches a real person and cannot be unsent, so show the text to your user and get their agreement before calling it. One message to one conversation; there is no way to send in bulk. Use create_draft_reply instead when you want it reviewed first.
search_knowledge
ChatGPTFind this workspace's own reference documents: policies, rules, product notes. Returns titles and ids, not the text. Search by topic, and call read_document with an id to read one. An empty query lists everything available.
search_tickets
ChatGPTFind conversations by what was written in them, by when they were opened, or both, with everything that matched counted beside them: how many, how they split by status, and what they were about. Use query to find a specific ticket (words the customer used, an order number, a name or an email address), and the dates for anything about a period, such as what customers have been reporting this month. Without dates it covers the last 30 days, or the last year when there is a query. Dates are UTC and both ends are included. The counts always describe everything that matched; the tickets are one page of it, most recently active first, so read the counts for the shape and the rows for the wording.
write_knowledge
ChatGPTPropose a reference document for this workspace: a policy, a rule, a product note. It is saved switched off and an owner has to approve it before the AI can read it, so say that rather than telling your user it has been added.
Capabilities
Writes
Example Prompts
Click any prompt to copy it.
