Business & Operations

Muninx

by Muninx B.V.

Overview

Muninx is a help desk for small teams. Connect it to ChatGPT to search support history, inspect and update tickets, create new tickets, draft customer replies, and understand ticket activity using natural language. Perfect for startups, agencies, and teams that have outgrown a shared inbox.

Tools

create_message

ChatGPT

Add a message to a ticket. Use type external for customer-facing replies and internal for support-team notes. Customer tokens cannot create internal messages. When new-status is omitted, the messages API derives the next ticket status from the actor role and message type.

create_ticket

ChatGPT

Create a ticket with its initial message.

get_ticket

ChatGPT

Get one visible ticket by ID. User-facing summaries should lead with the ticket title and key metadata, not the ID.

list_ticket_messages

ChatGPT

List newest-first messages for a visible ticket. Customer tokens do not receive internal notes. When organization reply identity is enabled, customer-visible staff authors may be returned as the organization instead of the individual agent or admin.

list_tickets

ChatGPT

List tickets visible to the Muninx API token owner within the authenticated tenant. Behavior depends on the token owner's role: customers cannot filter by creator or assignee; agents cannot filter by assignee and, unless participant is supplied, see tickets assigned to themselves; admins can use all filters. Do not combine creator and participant. For MCP input, state and priority must be arrays of enum values, not comma-separated strings. Use ticket titles and metadata for user-facing summaries; ticket IDs are mainly for follow-up tool calls.

query_ticket_analytics

ChatGPT

Query authenticated tenant ticket analytics. The analytics API enforces tenant and role scoping: customers are scoped to their own created tickets and agents to assigned tickets. Use count for ticket counts and avg_resolution_time, avg_response_time, or avg_first_reply_time for time metrics returned in seconds. Dates support YYYY-MM-DD or relative day offsets like -30d. Filters are exact string matches except updated_at, which means include tickets updated after the supplied date or offset.

search_tickets

ChatGPT

Search visible ticket content in the authenticated tenant. Returns grouped ticket IDs; use get_ticket for full ticket details. Set include-preview when short matched snippets would help the user understand why a ticket matched. For MCP input, filters.kind must be an array of enum values, not a comma-separated string.

update_ticket

ChatGPT

Update mutable public fields on a ticket.

Links

Documentation ↗Privacy Policy ↗

App Stats

Tools

ChatGPT

Platforms