Supovia helpdesk chat

By Supovia LLC

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Open in ChatGPT

Open in Claude

Overview

Connect Supovia to Claude to handle customer support from chat: see the support workload and which conversations are still unresolved, search and read your help-center articles, send an exact approved operator reply to a customer conversation, and resolve or reopen conversations. OAuth limits access to your own Supovia organization. Customer identities, message bodies, previews, message IDs, internal notes, credentials and agent prompts stay out of model and embedded-app results.

Tools

get_conversation

ChatGPT

Use this when someone asks about one customer conversation's status, such as whether it is resolved or unread and how many messages the customer, staff and AI agent sent. Returns its channel, status, unread count, times and sender counts from the latest 50 public messages (no message text or internal notes). Not for reading or quoting what was said.

get_document

ChatGPT

Use this when someone needs the text of one help-center article, to quote it or answer a customer from it. Returns the article's title, slug, language, published flag and text up to 20000 characters, with the text's format (html, markdown, plain-text). Not for finding articles on a topic.

get_unresolved_conversation_counts

ChatGPT

Use this when someone asks how many customer conversations are still open or unresolved, in total or per website. Returns the total plus a per-website count, largest first, listing up to 100 websites (no customer or message data). Not for finding which conversations are open.

get_website

ChatGPT

Use this when someone asks about one of their Supovia websites by name or id, such as whether its AI customer agent is on. Returns the website's id, name, domain, AI-agent status and created and edited times, or not-found. Not for the help articles published on it.

list_campaigns

ChatGPT

Use this when someone asks which email campaigns one of their websites has. Returns each campaign's id, name and created and edited times, 20 per page by default (no recipients, subject or content). Not for sending a campaign.

list_conversations

ChatGPT

Use this when someone asks which customer conversations are open, unread or recently active, optionally for one website. Returns conversation ids with website, channel, resolved flag, unread count and times, most recent activity first, 20 per page by default (no message text or customer details). Not for open-conversation totals.

list_documents

ChatGPT

Use this when someone asks which help articles or support docs exist, optionally for one website, language or article. Returns each article's id, title, slug, language, website and published flag, most recently edited first, 20 per page by default, without the article text. Not for finding articles about a topic.

list_websites

ChatGPT

Use this when someone asks which websites their Supovia support chat runs on, or a website's id is needed. Returns each website's id, name, domain and whether its AI customer agent is on, most recently edited first, 20 per page by default. Not for customer conversations.

open_customer_inbox_conversation

ChatGPT

Use this when the embedded Supovia inbox opens a conversation the user selected. Returns whether it was found and gives the view its channel, status, unread count and times (no message text or customer details). Not for questions asked in chat.

open_supovia

ChatGPT

Use this when someone wants to open Supovia and browse their workspace interactively. Support websites, conversation activity and help articles. Starts with up to 100 items. Not for changing data.

resolve_conversation

ChatGPT

Use this when someone wants to mark a customer conversation resolved or done, or reopen it. Returns the conversation id, resolved state and last edit time, and the operator dashboard updates live. Repeating the same state has no further effect. Not for replying to the customer.

search_documents

ChatGPT

Use this when someone asks which help article covers a topic or question on one of their websites. Returns up to 5 matching published articles with id, title, slug and language, matched by meaning in one language (English by default). Not for reading an article's text.

send_message

ChatGPT

Send a message in a Supovia conversation. Non-destructive but non-idempotent: calling twice with the same content creates two messages.

show_customer_inbox

ChatGPT

Use this when someone wants to see their unread customer conversations in an inbox view. Returns how many of the 50 most recently active conversations have unread messages; the view lists up to 20 with channel, status, unread count and times (no message text or customer details). Not for complete open-conversation totals.

show_support_overview

ChatGPT

Use this when someone wants a quick visual summary of their customer support. Returns a card with up to 20 websites (name, domain, AI agent on or off) and the 20 most recently active conversations (channel, open or resolved, times), optionally for one website. Not for complete open-conversation totals.