Unthread

By Unthread

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Overview

Unthread is a B2B support platform for engineering and product teams. This plugin connects your Unthread workspace to ChatGPT through a compact, discovery-driven tool surface: search the underlying Unthread API, fetch schemas on demand, and run read or write operations gated by access class. Use it to investigate conversations, triage high-priority tickets, monitor SLAs and analytics, query your knowledge base, and create or update tickets.

Tools

get_time_series_analytics

ChatGPT

Get time series analytics data for conversations, including metrics like response times, resolution times, conversation counts, and more. Optionally scope with dateRange or both startDate and endDate — defaults to the last 30 days when no range is given. Supports filtering and grouping by various dimensions. For custom fields: First use list_custom_fields to find field IDs by name, then use format 'ticketTypeFields.{fieldId}' in dimensions/filters.

get_tool_schema

ChatGPT

Get the exact JSON Schema and metadata for one underlying Unthread MCP tool, including accessClass, permissions, and customerVisibleSideEffect.

get_unthread_skill

ChatGPT

Get concise instructions for using the Unthread MCP API.

invoke_admin_tool

ChatGPT

Invoke one configuration or admin write underlying Unthread MCP tool by name.

invoke_read_tool

ChatGPT

Invoke one read-only underlying Unthread MCP tool by name.

invoke_support_tool

ChatGPT

Invoke one day-to-day support write underlying Unthread MCP tool by name.

search_tools

ChatGPT

Search and fuzzy-rank the underlying Unthread MCP tools without loading every full schema into context. Results include accessClass, permissions, arguments, and customerVisibleSideEffect metadata.