ListCashPickupProviders
ChatGPTLists ALL cash pickup providers (search terms) available for a receive country — use this to answer 'which cash pickup providers can I use in <country>?' or to let the customer browse the full set of providers, including obscure ones not surfaced by the suggested-provider fan-out. Returns a plain list of provider names; it does not render a map. Provide: - receiveCountry: the recipient's country (ISO 3166-1 alpha-3 code) — required - sendCountry: the sender's country (ISO 3166-1 alpha-3 code) — include when known
LookUpCashPickupLocations
ChatGPTLooks up specific cash pickup locations for one or more providers near a place — use this when the customer asks WHERE their recipient can collect money (e.g. 'OXXO stores near Polanco', 'cash pickup locations in Mexico City', 'where can I pick up cash?'). Returns a map with nearby location pins. You MUST NOT use this tool for general questions about how cash pickup works or what requirements apply — use LookUpCashPickupRequirements for those. Provide as many of the following as you know from context: - providers: specific provider names the user mentioned (e.g. ['OXXO', '7-Eleven']) - locationDescriptor: where to search — a city name, address, or point of interest name - locationViewport: map viewport bounds (provided by the widget for 'Search again here') - receiveCountry: the recipient's country (ISO 3166-1 alpha-3 code) — required if providers are not specified - sendCountry: the sender's country (ISO 3166-1 alpha-2 code, e.g. US, GB) — include when known alongside receiveCountry
LookUpCashPickupRequirements
ChatGPTLooks up how recipients can receive money via cash pickup in a specific country. Use this when the customer asks about cash pickup locations, requirements, or how their recipient can collect money. You MUST NOT call this tool for cashpickup locations.
LookUpCostOrFees
ChatGPTLooks up information cost and/or fees. This tool SHOULD be used for generic questions about fees and costs. This tool MUST NOT be used for exchange rate information.
LookUpDeliverySpeed
ChatGPTLooks up delivery speed information
LookUpHowToReceive
ChatGPTLooks up generic information about how to use Remitly as a receiver in a particular country.
LookUpHowToSendFrom
ChatGPTLooks up generic information about how to send from a particular country
LookUpHowToSendWithPayment
ChatGPTLooks up how to send with a particular payment method, e.g. Apple Pay
LookUpIdentityDocumentRequirements
ChatGPTLooks up the identity documents required for a money transfer. Use this when the customer asks about KYC documents, ID requirements, or what documents they need to verify their identity. You MUST NOT use this tool when talking about generic reporting requirements, such as tax reporting.
LookUpPaymentOptions
ChatGPTLooks up available payment options, broken down by country support.
LookUpSendingAsABusiness
ChatGPTLooks up information about using Remitly for business payments
LookupDeliveryMethods
ChatGPTGets the available delivery methods for a money transfer between two countries. You MUST call this tool if the customer's question is about what delivery methods are available for a transfer to a specific country. You MUST call this tool if the customer is asking whether a specific delivery method (e.g. cash pickup, bank deposit) is supported for a corridor. You MUST NOT call this tool for questions about the fastest or cheapest way to send — use LookupFastestCheapest instead. You MUST NOT call this tool when the customer is comparing delivery options by fee or speed — use LookupFastestCheapest instead.
LookupExchangeRateInfo
ChatGPTFetches the exchange rate information for a money transfer between two countries You MUST call this tool if the customer's intent is an imperative to send money. You MUST call this tool if the customer's question is about exchange rates between two countries. You MUST call this tool if the customer's question is about sending money to a specific country. You MUST NOT call this tool for questions about fees or costs, only for exchange rates.
LookupFastestCheapest
ChatGPTFetches a side-by-side comparison of transfer options (pay-in method × delivery method) ranked by cost or speed for a specific corridor and amount. You MUST call this tool if the customer's question is about the fastest way to send money to a specific country. You MUST call this tool if the customer's question is about the cheapest way to send money to a specific country. You MUST call this tool if the customer is explicitly comparing delivery options by fee or speed. You MUST NOT call this tool for general questions about available delivery methods without a comparison intent — use LookupDeliveryMethods instead. You MUST NOT call this tool for general questions about exchange rates without a speed/fee comparison intent — use LookupExchangeRateInfo instead.
